Frequently Asked Questions


What is a Softub?
A Softub is the most comfortable spa on the market today. It is constructed of a super high density insulation. The Softub is so sturdy you can sit or stand on the edge. Yet it weighs only 35 to 80 pounds, depending on the model. The bottom is constructed of high-density foam so it is soft. Your feet will sink in, giving you traction; the Softub conforms to your shape when you sit down.

How Economical is a Softub?
Softub is the most economical spa on the market today. First, the Softub runs on household current (110 v) no special plumbing or wiring is needed. The unique heating system uses heat recovered from the pump motor to heat the water. Electric motors operate at 160-180 degrees. We use Solely that wasted heat thereby eliminating the heating element and its costly repairs and replacement. The sides are constructed of six inches of insulation through the sides. The lid fit snuggly to minimize heat loss. Some Softub customers even use solar power to operate their Softubs. Typical electrical costs are between $3 and $4 a month and the Softub stays hot all month long.

HOW DO YOU TREAT THE WATER? OZONE? YES!!!
The Softub, like every spa requires proper water treatment.  You must maintain proper pH levels and use a sanitizer to purify the water.  Starting with the 2003 models, all Softubs have an ozone generator built into the motor unit, minimizing the amount of sanitizer needed.

Is it simple to setup?
Yes, the Softub and its power pack are simply connected by hose clamps. Simply fill it with a garden hose, plug it in, put the lid on and in about 24 hours you are enjoying your Softub.

How long has Softub been available?
The first Softubs were sold in 1983. In 1986, Softub expanded and began selling Softubs nation wide. Black Hills Spas began selling and servicing Softubs in 1990 and became the Northwest Regional Service Center in 1993.

How does the weather effect the Softub?
The exterior of the Softub is made of Marine Grade exterior vinyl called Weathertex (which is used in boat tops). A separate blocking Ultraviolet light (UV) cover is available. Softubs sit outside year round in Montana and Alaska. Extremes in temperature and humidity do not effect the Softub, or its soothing hydrotherapy.

Are the jets powerful?
Yes, a 1 or 1.5 horsepower pump and motor are used to move the water thru the Softub. There are optional jets available (under $20) that vary the water flow or give a message action.

How hot does the Softub get?
Most people like the water temperature between 102 and 104 degrees. The thermostat controls the temperature so you set the temperature where you prefer it. Most Doctors recommend being in a spa for not more than 15 to 20 minutes at temperatures above 100 degrees. You should consult your doctor as to times and temperatures for your Softub.

How expensive is a Softub to purchase?
We have priced the Softub spas at the very best price level we can. However we cannot list them on the internet. Occasionally we have in stock demos, trade-ins and reconditioned Softubs. To minimize overhead, we do not maintain a store front - this is reflected in lower prices. For the best price on Softub spas please call Black Hills Spas toll free at 1-800-676-3882 or email us.   We respond to all inquires.

What if there are any problems with your Softub?
Usually there are not problems. However if they occur, Black Hills Spas is the Service Center for Softub in the Northwest United States. Our customer base covers Washington, Oregon, Idaho, Montana, Alaska and Northern California. Other Softub dealers send their problem to us. We have been a Softub dealer since 1991. If there are problems with your Softub, we will correct them.

If you have problems with your Softub, call us at 1-800-676-3882 or email us.

What geographic areas do we serve?
Black Hills Spas is the Service Center for Softub in the Northwest United States. Our customer base covers Washington, Oregon, Idaho, Montana, Alaska and Northern California. Here is a partial list of cities we serve: Olympia, Vancouver, Longview, Chehalis, Centralia, Tacoma, Puyallup, Sea Tac, Seattle, Everett, Bellingham, Yakima, Richland, Pasco, Kennewick, Spokane, Portland Oregon, Boise Idaho. However, we will ship throughout the United States.

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